Refund and Returns Policy

Returns and Refund Policy for Total HVC Repairs

At Total HVAC Repair, we are committed to ensuring our customers’ satisfaction. This policy outlines the terms and conditions under which products and services can be returned or refunded.

1. Scope & Eligibility:

• This policy covers all products and services purchased directly from Total HVAC Repair, whether online, over the phone, or in-person.
• Products purchased through third-party vendors or resellers must be returned to their original point of purchase and are not eligible for direct returns to Total HVAC Repair.

2. Timeframe:

• Customers have a 30-day window from the date of purchase or installation to request a return or refund.

3. Condition of the Product:

• To be eligible for a full refund, products must remain in their pristine, unused condition.
• Products should be returned with all original packaging, including manuals, parts, and any complimentary accessories or free gifts.

4. Return Process:

• Customers wishing to return a product should contact our customer service team to initiate the return process.
• Shipping costs for returning the product will be borne by the customer unless the return is due to an error on our part or the manufacturer.

5. Refund Process:

• Once the returned product is received and inspected, we will notify the customer of the approval.
• Approved refunds will be processed, and a credit will automatically be applied to the original payment method within 14 business days.

6. Exceptions:

• Custom-made items and special orders are exempt from being returned.

7. Warranty Information:

• Warranty terms and durations vary by product. Specific warranty information can be found in the product documentation or by contacting our customer service.

8. Exchanges:

• Products that are defective or damaged can be exchanged for the same product within the return period.

9. Contact Information:

• For questions or concerns related to returns and refunds, customers can reach out to our customer service at contact@totalhvacrepairs.com or call us at 847-766-9459.

10. Documentation:

• Proof of purchase, such as a receipt or invoice, is required for all returns and refunds.

11. Special Cases:

• Products damaged during shipping or defective upon arrival should be reported to our customer service within 5 days of receipt for a full refund or exchange.

12. Update & Revision Dates:

• This policy was last updated on 01/01/2024.